Billing details

Once your team has an active subscription, the Billing page is where you manage every aspect of it. Open it from the header — OWNER/ADMIN only.

Page layout

The billing page has two states:

Free (no active subscription):

• Plan picker (Looped One vs Single App)
• Seat selector
• Start Subscription button → Stripe Checkout

Active (subscription running):

• Current Plans card showing each app you’re paying for, with seat counts
• Manage Subscription button → Stripe Customer Portal

Changing the seat count

You can grow or shrink your subscription without leaving Looped:

1. From the Current Plans card, click Update Seats.
2. Adjust the count.
3. Confirm.

Stripe prorates immediately — adding seats charges a partial amount now, removing seats credits future invoices.

The seat count must always cover your current member count. Looped will refuse to lower it past that. To shrink: remove members first, then update seats.

Note

Inviting a new member when you’re full automatically grows the seat count. So most teams never have to manually bump it.

Switching between Looped One and Single App

Plan switches happen through the Stripe Customer Portal. Click Manage Subscription on the billing page → you’re redirected to Stripe.

In the portal:

• Switch between Looped One and Single App
• Add or remove specific apps from a multi-app subscription
• Update payment methods
• Change billing cycle (monthly / yearly where applicable)

Upgrades take effect immediately, prorated. Downgrades take effect at the end of your current billing period.

Cancelling

Also through the customer portal:

1. Click Manage Subscription on the billing page.
2. Choose Cancel subscription.
3. Most plans default to cancel at period end — confirm and you’re done.

After the period ends, your team returns to the Free plan. You’ll lose access to invite new members and to use the apps, but your data stays intact — invoices, time entries, clients. Re-subscribe at any time to reactivate.

Caution

You can’t delete a team while a subscription is active. Cancel first.

Past invoices and receipts

The customer portal lists every invoice from your subscription, with a download link for each PDF receipt. Useful at end of financial year.

Click Manage Subscription → Billing history.

Failed payments

If a charge fails (expired card, insufficient funds), Stripe retries automatically and your subscription enters past_due. The dashboard shows a banner. Open the customer portal, update your payment method, and Stripe retries.

If retries fail for too long, Stripe cancels the subscription and your team falls back to Free.

Why the customer portal instead of an in-app form

Stripe’s portal handles the regulatory complexity (3-D Secure for re-auth, regional taxes, mandates, refunds). We trust Stripe to do that better than we’d do it ourselves, and the portal is exactly the same one Stripe shows on its own platform — no surprises.